Who will I actually rent the car from?

We connect you with trusted partner car rental companies in Cape Town. You sign the contract directly with the partner agency we match you with.

How fast will I get my quotes?

Most customers receive 2–4 quotes within 30–60 minutes during business hours.

Are the rates guaranteed?

Yes — the quotes you receive are real-time from the partner agencies and locked in once accepted.

Do I pay Cape Drive or the rental company?

You pay the rental company directly. We only introduce you — there is no extra fee from us.

What about insurance and deposits?

Every quote clearly shows insurance, deposit and mileage from that specific partner. We only work with fully licensed agencies.

Can I choose a specific rental company?

Yes! Tell us in the form if you prefer Avis, Budget, Hertz or any local operator and we'll prioritise them.

How much does it cost to use Cape Drive?

It's completely free. We earn a small introduction fee from the partner only if you book through them.

What if I need to cancel or change my booking?

You deal directly with the partner agency after accepting a quote — their cancellation policy applies (usually flexible).

Privacy Policy - Car Rental Cape Town | CapeDrive

1. Introduction

CapeDrive connects you with trusted car rental partners in Cape Town and South Africa. This Privacy Policy explains how we collect, use and share your personal information when you request a quote. We comply with the Protection of Personal Information Act (POPIA).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Identity Information: Full name, date of birth, ID number or passport number
Contact Information: Email address, phone number, physical address
Driver Information: Driver's license number, license expiry date, driving history
Payment Information: Credit/debit card details, bank account information (processed securely through third-party payment processors)
Rental Information: Rental dates, vehicle preferences, special requirements
Communication Records: Correspondence via email, phone, WhatsApp, or our website

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to connect you with licensed car rental partners so they can send you quotes and the best available rates.

4. Legal Basis for Processing

We process your personal information on the following grounds:

Consent: Given when you submit the quote request form
Service Fulfilment: To carry out the service you requested (getting you quotes)

5. Information Sharing and Disclosure

We may receive compensation when we share your details with trusted partner car rental companies so they can contact you directly with quotes. We only share what is needed (name, phone, email, dates, vehicle type). We do not sell your data for any other purpose.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government requests or regulatory requirements
Enforcement of our Terms of Service
Protection of our rights, property, or safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission
Secure storage of personal information
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

Rental records are retained for 7 years for accounting and legal purposes
Marketing consent data is retained until you withdraw consent
Website analytics data may be retained in anonymized form

8. Your Rights

Under POPIA and applicable data protection laws, you have the following rights:

Right of Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information (subject to legal requirements)
Right to Restrict Processing: Request limitation of how we use your information
Right to Object: Object to processing based on legitimate interests
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

We use cookies for:

Essential website functionality
Analytics and performance monitoring
Marketing and advertising (with consent)

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. International Data Transfers

Your information is primarily processed and stored in South Africa. If we transfer your information outside South Africa, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@capedrive.co.za
Phone: +27 (62) 705-0741
WhatsApp: +27 (74) 481-3439
Address: Bloubergstrand, Cape Town, 7441