Privacy Policy

1. Introduction

CapeDrive Car Rentals ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our car rental services, visit our website, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, ID number or passport number
• Contact Information: Email address, phone number, physical address
• Driver Information: Driver's license number, license expiry date, driving history
• Payment Information: Credit/debit card details, bank account information (processed securely through third-party payment processors)
• Rental Information: Rental dates, vehicle preferences, special requirements
• Communication Records: Correspondence via email, phone, WhatsApp, or our website

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your car rental reservations
• To verify your identity and driver's license eligibility
• To process payments and manage deposits
• To communicate with you about your rental, including confirmations and updates
• To provide customer support and respond to inquiries
• To send you marketing communications (with your consent)
• To improve our services and website functionality
• To comply with legal obligations and prevent fraud
• To analyze website usage and trends
• To ensure vehicle security and prevent unauthorized use

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our rental agreement with you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: To operate our business, prevent fraud, and improve services
• Consent: When you have given explicit consent for specific purposes (e.g., marketing)

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for handling transactions
• Insurance companies for vehicle coverage
• IT service providers for website hosting and maintenance
• Customer support platforms
• Marketing service providers (with your consent)

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests or regulatory requirements
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Rental records are retained for 7 years for accounting and legal purposes
• Marketing consent data is retained until you withdraw consent
• Website analytics data may be retained in anonymized form

8. Your Rights

Under POPIA and applicable data protection laws, you have the following rights:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal requirements)
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Object: Object to processing based on legitimate interests
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Marketing and advertising (with consent)

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. International Data Transfers

Your information is primarily processed and stored in South Africa. If we transfer your information outside South Africa, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: https://www.justice.gov.za/inforeg/
• Email: inforeg@justice.gov.za

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: infocapedrive@gmail.com
• Phone: +27 (62) 705-0741
• WhatsApp: +27 (74) 481-3439
• Address: Bloubergstrand, Cape Town, 7441